About Auberge Resorts
Auberge Resorts Collection manages a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative spas, and gracious yet unobtrusive service. Founded in 1998, Auberge Resorts Collection owns 23 one-of-a-kind hotels and resorts across the globe.
The Highlights
Auberge Resorts Collection manages a portfolio of luxury hotels and properties around the globe that provides guests with exceptional service and accommodations. Delivering excellent services also extends to its sales teams, and that’s where they were struggling. Auberge Resorts Collection had been relying on Amadeus (formerly Delphi) in conjunction with Salesforce to manage client relationships, but they had limited visibility into their reps’ day-to-day sales activities. When Auberge Resorts Collection started the search for a sales engagement platform that could improve visibility without disrupting their reps’ workflows, they found few options that would work effectively with Amadeus. Groove stood out as the only sales engagement platform that could integrate seamlessly with its sales tech stack.
Today, Groove’s automatic activity capture gives sales management the visibility it needs, while also giving reps access to customer data and the ability to update Amadeus right from their email inbox. Groove’s automated messaging and templates are also enabling reps to scale their follow-up with marketing-approved content. As a result, reps are saving multiple hours each week in productivity gains while generating more opportunities through increased scale and consistent messaging.