Our Engineering team strives for a high uptime and performance. Systems, people and processes are designed to meet and exceed this. Engineering, Customer Success and Security operate in unison to make sure our customers have the best online experience.
Backups run daily, encrypted in transit and at rest, and are tested regularly. Backups are kept "off-site" in Amazon S3 which stores files on multiple highly available physical devices.
Clari reviews its Business Impact Analysis (BIA) and Business Continuity Plan (BCP) on an annual basis. Recovery strategies are designed to provide well-defined Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).
Our DevOps team operates at a high maturity level adopting best practices such as infrastructure as code for auditable change management. Clari incorporates automation, repeatability and meets all aspects of a well architected cloud application.
We monitor our infrastructure and application service levels continuously and have on-call support engineers 24/7/365. Our teams work as one with our customers to promptly respond and maintain a smooth communication channel. We maintain a continuously updated status page at https://clari.statuspage.io/.
Clari maintains ongoing documentation and verification of its incident response policy and procedures. We apply a 6-step approach that drives consistency and on-going improvements to our response process: Preparation, Identification, Containment, Eradication, Recovery and Lessons Learned.
We practice multidisciplinary, blameless post-mortem analysis, and seek to grow our people, processes, and systems in the aftermath of failure.
Customer data is hosted in the United States, in AWS’s us-east-1 regions in multiple availability zones (a through f). For more information on AWS data center capabilities and compliance, refer to AWS’s Data Center information page.