Updated: July 2016

Clari, Inc. ("Clari") knows that you care about how your corporate and personal information is used and shared - and we take your privacy seriously. This privacy policy ("Privacy Policy") covers Clari's treatment of personally identifiable information ("Personal Information") and enterprise information ("Enterprise Information") (such as: CRM data, files, email/calendar information, and contacts) that you submit, or Clari otherwise gathers, when you access or use the Service. Together, Personal Information and Enterprise Information will be referred to as "Information".

By using the www.clari.com website ("Site") or any of our applications (together with the Site, the "Service") you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you consent that we will collect, use, and share your information as set forth below.

What Information Does Clari Collect?

Information You Provide

By downloading and enabling the Service, you are authorizing Clari to access and store all of the foregoing types of Information:

You acknowledge and agree that you will not (i) provide us with any information that you do not have the right to provide, or (ii) share, via the Service, any information you do not have the right to share (such as information that is confidential to any third party and that you are not authorized to share with your intended recipients).

Information You Authorize Us to Collect

Certain features of the Service may allow you to import information from third party services (such as Salesforce) ("Third Party Services"). By requesting that Clari import such information, you authorize Clari to use your Third Party Service username and password to access the applicable Third Party Service Account. This authentication process is managed by the applicable Third Party Service provider. Clari will not use your Third Party Service account credentials for any other purpose.


Whenever you interact with our Service, we may automatically receive and record information on our server logs from your browser or device, which may include your IP address, device identification, "cookie" information, the type of browser and/or device you're using to access our Service, and the page or feature you requested. "Cookies" are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our Service are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device's acceptance of cookies, but this may prevent you from taking advantage of some of our features. When we collect the usage information described in this paragraph, we only use this data in aggregate form, and not in a manner that would identify you personally. For example, this aggregate data can tell us how often users use a particular feature of the Service, and we can use that knowledge to make the Service valuable to as many users as possible.

Automatically Collected Information

We may automatically receive and store certain, anonymous types of information whenever you interact with the Service. Such information may include the your IP address, domain server, and type of Internet browser. This information helps us, among other things, analyze trends and administer the Service. This information is anonymous and contains no personally identifiable data.

How Does Clari Use the Information It Collects?

Clari uses your Information as follows:

Will Clari Share Any of the Information It Receives?

To the limited extent we collect Information - we neither rent nor sell your Information to anyone. We share your Information only as described below.

Within Your Organization

As mentioned above - certain of your Enterprise Information may be shared internally with other members of your organization.

Recipient of User Submissions

As mentioned above - your User Submissions may be shared with other Service users within your organization through normal usage of the service.

Third Parties

We may employ third parties for the purpose of providing our product and services to you. Your information may be accessed by these third parties in the performance of their services. Third parties may not use your information for any purpose other than to assist with providing our product and services to you.

Business Transfers

In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that are transferred. Moreover, if Clari, or substantially all of its assets were acquired, or in the unlikely event that Clari goes out of business or enters bankruptcy, customer information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Clari may continue to use your Information as set forth in this policy.

Protection of Clari and Others

We may release Information when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Clari, our employees, our users, or others.

With Your Consent

Except as set forth above, you will be notified when your Information may be shared with third parties, and will be able to prevent the sharing of this information.

What You Can Do to Your Personal Information

Editing Your Profile

If you are a registered user of the Service, we provide you with tools to access or modify your Information and other profile information. These tools are accessible from the "Settings" tab of the application.

Deleting Your Account

You can delete your account by sending an email to support@clari.com. Subject to the "Limitations on Deletion" section below, when you request us to delete your account for the Service, your data will be permanently deleted from our servers and access to your account will be disabled.

Limitations on Deletion

Even after you remove information from your profile or delete your account, your Information may be retained by us on backup servers indefinitely. We keep such servers to help protect the stability and availability of the Service (such as protecting it from viruses and malfunctions).

In addition, copies of your information may remain viewable elsewhere to the extent it has been publicly published by you or otherwise shared by you with others (such as your User Submissions).

We may also retain certain information to prevent identity theft and other misconduct even if deletion has been requested.

We may also indefinitely retain and use any aggregated data derived from or incorporating your Information after you update or delete it, but not in a manner that would identify you personally.

Laws and Regulations

We may also retain your Information to the extent required to comply with (or we deem it reasonable in light of) any laws or regulations.

California Residents

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please mail a written request to the Clari (contact info below).

What About Third-Party Services Clari Connects To?

Clari links to other services, such as Salesforce. Clari does not access any information from these third-party services without your authorization. Except for Microsoft Exchange connectivity, the authentication process for 3rd party services is entirely managed by the third party. Clari never sees or stores your password to these services. In the case of Microsoft Exchange, Clari stores an encrypted version of your account credentials.

How We Protect Your Information

Clari takes certain precautions to protect your Information and to limit the risk that it will be accessed without authorization, including use of certain industry standard technologies and practices. That said, we cannot guarantee the security of such Information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. No security system is perfect - so your use of the Service is at your own risk.

If we learn of a security systems breach, then we may attempt to notify you via email, phone, physical mail, or by a posting on your Service account page - so that you can take appropriate protective steps. Pursuant to our Terms of Service you have consented to receive such notice by electronic means (provided that such consent is void where prohibited by applicable law). To receive a free written notice of a security breach, or if you have any questions about the security of the Service, please contact us at info@clari.com

In addition to the security measures referenced above, your Service account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

Changes to this Privacy Policy

This Privacy Policy was last changed on the date set forth at the top of the policy. We're constantly trying to improve the Service, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by placing a notice on the www.clari.com/privacy.php by sending you an email, providing a notification through your Service account, and/or by some other means. In addition, we will also edit the date at the top of this policy to reflect the date of the changes. Please note that if you've opted not to receive legal notice emails from us (or you haven't provided us with your email address), those legal notices will still govern your use of the Service, and you are still responsible for reading and understanding them. If you use the Service after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is collected.

Contacting Us

If you have any questions or concerns regarding our privacy practices, please contact us at info@clari.com or: Clari Inc., 1154 Sonora Court, Sunnyvale, CA 94086