Updated: July 2016
What Information Does Clari Collect?
Information You Provide
By downloading and enabling the Service, you are authorizing Clari to access and store all of the foregoing types of Information:
- Information you submit as part of the registration process such as your name and email address
- Information you elect to submit (including, without limitation, any text, documents, images or other content or materials) to any areas of the Service that are accessible by other Service users within your organization ("User Submissions"). Such information may be shared with other Services users within your organization - as elected by you via the Service. For example, if you post a photo as part of a deal note, that may be visible to other Service users within your organization. We endeavor to make sure the Service's functionality puts you on reasonable notice as to the scope of an intended submission.
- Information that Clari may obtain from third-party services (both Personal and Enterprise Information, such as CRM data, files, email/calendar information, and contacts) that Clari requires for the operation of the Clari service.
You acknowledge and agree that you will not (i) provide us with any information that you do not have the right to provide, or (ii) share, via the Service, any information you do not have the right to share (such as information that is confidential to any third party and that you are not authorized to share with your intended recipients).
Information You Authorize Us to Collect
Certain features of the Service may allow you to import information from third party services (such as Salesforce) ("Third Party Services"). By requesting that Clari import such information, you authorize Clari to use your Third Party Service username and password to access the applicable Third Party Service Account. This authentication process is managed by the applicable Third Party Service provider. Clari will not use your Third Party Service account credentials for any other purpose.
Whenever you interact with our Service, we may automatically receive and record information on our server logs from your browser or device, which may include your IP address, device identification, "cookie" information, the type of browser and/or device you're using to access our Service, and the page or feature you requested. "Cookies" are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our Service are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device's acceptance of cookies, but this may prevent you from taking advantage of some of our features. When we collect the usage information described in this paragraph, we only use this data in aggregate form, and not in a manner that would identify you personally. For example, this aggregate data can tell us how often users use a particular feature of the Service, and we can use that knowledge to make the Service valuable to as many users as possible.
Automatically Collected Information
We may automatically receive and store certain, anonymous types of information whenever you interact with the Service. Such information may include the your IP address, domain server, and type of Internet browser. This information helps us, among other things, analyze trends and administer the Service. This information is anonymous and contains no personally identifiable data.
How Does Clari Use the Information It Collects?
Clari uses your Information as follows:
- To operate and maintain the Service (such as, for the purposes of fixing malfunctions, testing our security systems, etc.).
- To provide you with the features, functions and benefits of the Service.
- To enhance, improve and further develop the Service (such as, creating new features or functions, refining the user experience, increasing Service technical performance, etc.).
- We will use your contact information to provide you with notices related to your use of the Service.
- We will use your contact information (such as, your email address) to provide you with training and marketing emails. You can opt-out of receiving certain types of training and marketing emails - but in such case you may not receive the full benefit of the Service. Opting-out can be done by clicking the "manage email settings" link at the bottom of every email.
- To help personalize the Service experience for you (such as, remembering your information so you will not have to enter it each time you use the Service).
- And for the other purposes referenced in the "Will Clari Share And of the Information it Receives" section below (such as, for the purposes of legal compliance).
Will Clari Share Any of the Information It Receives?
To the limited extent we collect Information - we neither rent nor sell your Information to anyone. We share your Information only as described below.
Within Your Organization
As mentioned above - certain of your Enterprise Information may be shared internally with other members of your organization.
Recipient of User Submissions
As mentioned above - your User Submissions may be shared with other Service users within your organization through normal usage of the service.
We may employ third parties for the purpose of providing our product and services to you. Your information may be accessed by these third parties in the performance of their services. Third parties may not use your information for any purpose other than to assist with providing our product and services to you.
In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that are transferred. Moreover, if Clari, or substantially all of its assets were acquired, or in the unlikely event that Clari goes out of business or enters bankruptcy, customer information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Clari may continue to use your Information as set forth in this policy.
Protection of Clari and Others
We may release Information when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Clari, our employees, our users, or others.
With Your Consent
Except as set forth above, you will be notified when your Information may be shared with third parties, and will be able to prevent the sharing of this information.
What You Can Do to Your Personal Information
Editing Your Profile
If you are a registered user of the Service, we provide you with tools to access or modify your Information and other profile information. These tools are accessible from the "Settings" tab of the application.
Deleting Your Account
You can delete your account by sending an email to firstname.lastname@example.org. Subject to the "Limitations on Deletion" section below, when you request us to delete your account for the Service, your data will be permanently deleted from our servers and access to your account will be disabled.
Limitations on Deletion
Even after you remove information from your profile or delete your account, your Information may be retained by us on backup servers indefinitely. We keep such servers to help protect the stability and availability of the Service (such as protecting it from viruses and malfunctions).
In addition, copies of your information may remain viewable elsewhere to the extent it has been publicly published by you or otherwise shared by you with others (such as your User Submissions).
We may also retain certain information to prevent identity theft and other misconduct even if deletion has been requested.
We may also indefinitely retain and use any aggregated data derived from or incorporating your Information after you update or delete it, but not in a manner that would identify you personally.
Laws and Regulations
We may also retain your Information to the extent required to comply with (or we deem it reasonable in light of) any laws or regulations.
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please mail a written request to the Clari (contact info below).
What About Third-Party Services Clari Connects To?
Clari links to other services, such as Salesforce. Clari does not access any information from these third-party services without your authorization. Except for Microsoft Exchange connectivity, the authentication process for 3rd party services is entirely managed by the third party. Clari never sees or stores your password to these services. In the case of Microsoft Exchange, Clari stores an encrypted version of your account credentials.
How We Protect Your Information
Clari takes certain precautions to protect your Information and to limit the risk that it will be accessed without authorization, including use of certain industry standard technologies and practices. That said, we cannot guarantee the security of such Information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. No security system is perfect - so your use of the Service is at your own risk.
If we learn of a security systems breach, then we may attempt to notify you via email, phone, physical mail, or by a posting on your Service account page - so that you can take appropriate protective steps. Pursuant to our Terms of Service you have consented to receive such notice by electronic means (provided that such consent is void where prohibited by applicable law). To receive a free written notice of a security breach, or if you have any questions about the security of the Service, please contact us at email@example.com
In addition to the security measures referenced above, your Service account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
If you have any questions or concerns regarding our privacy practices, please contact us at firstname.lastname@example.org or: Clari Inc., 1154 Sonora Court, Sunnyvale, CA 94086